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Privacy Policy

A legal disclaimer

Remix Electronics ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website hosted on Wix and purchase the Remix capture card.

Please read this Privacy Policy carefully. By using our website or placing an order, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information directly from you when you make a purchase, as well as automatically as you navigate our website.

A. Information You Provide to Us Directly

When you complete a purchase via guest checkout, we collect personal information necessary to fulfill your order, including:

  • Contact Information: First and last name, email address, and phone number.

  • Shipping Information: Delivery street address, city, state, zip code, and country.

  • Customer Support Communications: Any information or media you voluntarily provide if you contact us regarding an order or hardware troubleshooting.

B. Payment Information (Handled Exclusively by Wix)

We do not store, process, or collect raw credit card or banking details on our servers. All payments are processed securely by our third-party payment processor, Wix.com. Your payment data is encrypted and handled directly by Wix in compliance with Payment Card Industry Data Security Standards (PCI-DSS). You can view Wix's Privacy Policy at https://www.wix.com/about/privacy. 

C. Information Collected Automatically

When you visit our website, our hosting platform (Wix.com) and third-party advertising tools automatically collect certain technical data from your browser or device, including:

  • IP address, browser type, operating system, and device information.

  • Pages viewed, time spent on pages, referral URL, and website interaction metrics.

  • Cookies, web beacons, and tracking technologies.

2. How We Use Your Information

We use the information we collect strictly for operational and business purposes, specifically to:

  • Process, ship, and fulfill your Remix capture card order.

  • Send critical transactional communications, such as order confirmations, receipt receipts, and shipment tracking numbers.

  • Provide customer support and process returns or defective warranty claims.

  • Analyze website traffic, optimize our site performance, and measure the effectiveness of our advertising campaigns.

Our Anti-Spam Commitment: We will never use your email address to send you marketing newsletters, promotional blasts, or sales spam. Your email address is collected strictly to communicate necessary updates regarding your physical order and customer service inquiries.

3. Cookies and Advertising Trackers

Our website uses cookies and similar tracking technologies to ensure core store functionality and to support our marketing efforts:

  • Essential Cookies: Required by Wix to manage your checkout session, security, and cart functionality.

  • Analytics and Advertising Pixels: We utilize marketing tools such as the Meta (Facebook) Pixel and Google Ads conversion tracking. These tools collect information about how users interact with our site after clicking an ad, allowing us to measure ad performance and deliver relevant advertising on third-party platforms.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, disabling essential cookies may impact your ability to complete a checkout.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for monetary consideration. We only share your data with trusted third-party service providers who assist us in operating our business:

  • Wix.com: Our web hosting and e-commerce platform provider, and payment processor.

  • Shipping Carriers: Shipping providers (such as USPS, UPS, or FedEx) to deliver your physical product.

  • Advertising Platforms: Meta (Facebook) and Google, solely to measure conversion performance for our ads.

All third-party service providers are obligated to protect your data and are restricted from using your personal information for any purpose other than providing services to us.

5. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, California law provides you with specific rights regarding your personal information:

  • Right to Know: You have the right to request information about the categories and specific pieces of personal data we have collected about you over the past 12 months.

  • Right to Delete: You have the right to request that we delete any personal information we have collected from you, subject to certain exceptions (e.g., retaining records needed to complete an order or comply with tax laws).

  • Right to Opt-Out of Targeted Advertising: Because we use Meta and Google tracking pixels, you may opt out of cross-context behavioral advertising by setting your browser's Global Privacy Control (GPC) or opting out via Meta and Google ad preferences settings.

  • Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise your right to know or delete your data, please contact us at admin@remixthat.com

6. Data Security and Retention

We rely on Wix's enterprise-grade encryption protocols (including SSL/TLS encryption) to secure data during transmission. While no internet transmission is 100% secure, we take reasonable commercial precautions to safeguard your physical order data.

We retain your transaction details (name, shipping address, order invoice) only as long as necessary to fulfill legal, tax, and warranty accounting obligations.

7. Children's Privacy

Our website and product are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.

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